Been away from Blog world for a while, but feel the need to share a great customer service experience that I had this week as it was unexpected yet fab!!
Customer service is a big beef of mine as you may be aware and as we work our way towards the last holiday weekend of the year before Christmas, spare a thought for the millions of people who will be working this weekend to serve you in your local pub, restaurant, cinema etc. Also for all of those people who are working spare a moment for us, your customer, who is looking forward to a relaxing time, so please remember to smile and look after us!
My experience this week was up in Yorkshire where I have been doing some business coaching. After finishing with my client we were in need of lunch in a pub that allowed dogs inside as the weather was inclement….well it is August in England!! The pub we ended up in was the Market Tavern in Knaresborough….a pub that is in need of some attention in the decor department, but in no need of customer service training
.
Hurrah!! I would rather have a great customer service experience from genuine people than sit in a pristine environment and receive ‘plastic’ service with no warmth.
From the moment I walked in and asked if dogs were allowed in for which I got a humorous response 'we let them out as well!' I knew we were in for a treat. Ok so the place could do with a lick of paint and some TLC but the service was excellent and the place was busy...the only lady working front of house was cheerful, attentive and remembered everything...she even managed to get in a sales pitch about their B&B rooms that allow dogs as well, and it didn't feel robotic or contrived...it was genuine and heartfelt and we will go back!
So please let us hope that your customer experiences over this long weekend match up to mine!
Thanks for your time, Suzanne Unsworth
http://www.rubusassociates.co.uk
